Buyer Protection Program
Shop Confidently and safely with Buyer Protection Program. Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period.
MONEYBACK GUARANTEE
What's eligible for Buyer Protection Program?
Your order doesn't match the item descriptions or photos or arrived damaged/shortage, within 15 days from receiving the item(s);
Your item didnt arrive or was lost in transit within the guaranteed delivery window in order detailed page;
This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
We've got your back if something goes wrong.
See below on how it works:
Buyer Protection Program Conditions of Use
1. Contact Seller
Select the order and discuss the issue with the seller by click "Get Support" and see possible solutions.
2. File a Return/Refund Request
Select the item(s) you would like to return/refund via "My orders" -> "Returns/Refunds". Please share your reason for return to help us serve you better next time, upload related information when needed and click "Submit" (If the return is made due to change of mind, you shall pay for related return shipping fee).
3. Get Refunded
If your order is eligible for Buyer Protection Program, you'll be refunded for your item(s). You may choose to receive the refund to your AlphaDiscounters fast refund-bonus (certain conditions applied) or your original payment method. You will receive a confirmation when the refund is done.
Free Return
For items with “Free Return” label, you can return the products within 15 calendar days from receiving the item(s), without any reason or justification if the item is in unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged. For Large Orders and Overseas Territories Orders, before you place the order, please contact the seller or the platform customer service to confirm if you are entitled to Free Return service.
* Large Orders refer to the parcels exceeding one of the following standards:
- Longest side: 120 CM
- Total of length, width and height: 210 CM
- Weight: 30 KG
For more details, please consult our Help Center.
Easy
• Open a dispute, select Return Goods, pack the items and use the return label to send back the returned items.
• Please return the items in accordance with the instructions on the return form that you receive.
Fast
• You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of refund.
• You can always go to your dispute detail page to keep updated about return progress. After dispute finished with full refund, your financial institution may take longer to reflect the transaction.
Free
• For each return request, we will provide you with one pre-paid return label. However, in total, you are only entitled to receive a maximum of three (3) pre-paid return labels per month.
• If you initiate multiple return requests under the same order, you may receive several pre-paid return labels (up to three) or still only receive one pre-paid return label, which shall be subject to the system. If only one pre-paid return label is offered to you for your several requests, please return all returned items in one parcel, otherwise, if you send part of returned items with the pre-paid return label, although you can still return other items under the same order within the time limit, we regret that you may need to pay additional shipping fees for the return of other items.
• AlphaDiscounters monitors return activity for abuse and reserves the right to limit returns on AlphaDiscounters in all instances.
Item(s) with "Free return" will enjoy the above service. currently there are 24 countries is enjoying this service, which are US, CA, UK, DE, ES, GR, FR, AU, IL, BR, IT, SA, NL, PL, AE, KR, PT, CL, BE, JP, MX, UA, CZ, CH. We are in the mid of expanding this service to more countries.
Most items are eligible for free returns if you're not satisfied, except:
1. Items that are worn, washed, damaged, with tags, packaging or hygiene sticker removed or in an incomplete set.
2. Underwear, Panties, Adult Products and etc.
3. Tickets, Vouchers & Services, Virtual products and etc.
4. Free gifts
5. Customized products
Local Return (For Eligible European Union Items Only)
You can enjoy our Free Return service within 15 days of receipt of delivery.
Free
• Sellers can choose to offer this extra service, and will often do so if they are using a warehouse that is located in your country.
• At present, this service is limited to products from participating European Union sellers only.
Conditions for Submitting Refund Requests
• The products have not been used.
• The item is in perfect condition and in its original packaging.
The shipping cost of your returned goods will be paid by the seller.
Local Return
Sellers that offer "Local Return" service will have the above "Local Return" icon on their item details page. With "Local Return" service, you could get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item without any reason.
The return shipping costs to the designated local return address are borne by the buyer.
Statutory rights
The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer.
For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return.
Statutory Rights For EU Consumers
Still have questions? We're always here to help.
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Use of the site implies acceptance the conditions of use